Shipping policy
Shipping Policy
Thank you for shopping with CitiGolfChroniclessa. We are committed to delivering your Citi Golf parts safely and efficiently across South Africa.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive updates once orders have been packed and dispatched.
Shipping & Delivery
We use trusted courier services to deliver nationwide across South Africa.
Estimated delivery times:
- Main cities: 1–4 business days
- Outlying areas: 3–7 business days
Delivery times may vary depending on:
- Courier delays
- Weather conditions
- Peak periods or holidays
- Remote delivery locations
Shipping Costs
Shipping costs are calculated at checkout based on:
- Package size
- Weight
- Delivery location
Promotional free shipping offers may apply on selected orders or order values.
Tracking Information
Once your order has been shipped, tracking information will be provided where available.
Customers are responsible for ensuring that all shipping details entered at checkout are correct.
Damaged or Missing Parcels
If your parcel arrives damaged:
- Please contact us within 24 hours of delivery
- Provide clear photos of the packaging and damaged item
We are not responsible for:
- Delays caused by courier companies
- Incorrect shipping details provided by customers
- Parcels lost due to incorrect addresses
Collections
Collection options may be available on selected orders by prior arrangement.
Please contact us before placing your order if you would like to arrange collection.
Contact Details
For shipping or order-related enquiries:
📱 WhatsApp: 069 042 7669
📧 Email: info@citigolfchroniclessa.co.za